Customer Favorites | Lola Craft Co.

All sales are final. We do not offer refunds or exchanges for any products once a purchase is completed.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To be eligible for these exceptions, proof of purchase and evidence of the issue are required.

By completing your purchase, you acknowledge and agree to this No Refund Policy.

If you have any questions or believe your situation qualifies for an exception, please reach out to us at: 📧 Lolacraftco@gmail.com

Please allow 7-10 business days for processing your order. All orders will be shipped once processed and you will receive a confirmation email with updated shipping information. Delivery times also vary depending on your location.

For any questions regarding your order, please email lolacraftco@gmail.com.

Our candles are hand-poured using a premium coconut soy wax, clean fragrance oils, and cotton wicks for a smooth, even burn.

Yes! Our products are vegan, cruelty-free, paraben-free, phthalate-free, and cruelty-free. We carefully choose high-quality ingredients so you, your family, and pets can enjoy your home fragrance with confidence.

Our scents are designed to fill your space without being overwhelming. Fragrance strength can vary depending on room size and scent profile. We intentionally crafted our scents to not be overwhelming due to us suffering from allergies and asthma, and are sensitive to fragrance ourselves.

How long do your candles burn?
Burn time varies by size:

2 oz: 10–15 hours
4 oz: 20–30 hours
7 oz: 40–50 hours
16 oz: 70–90 hours

How do I get the best burn?
Trim your wick to ¼ inch before each burn and allow the wax to melt completely across the top during the first burn (approx. 3-4 hours) to help prevent tunneling.

Why is my candle tunneling?
Tunneling usually happens when the candle isn’t allowed to create a full melt pool during the first few burns. Burning your candle long enough (approx. 3-4 hours) each time helps ensure an even burn.

Yes! We love partnering with boutiques, cafes, and retailers. Visit our Faire:Wholesale page or contact us directly at Lolacraftco.com for more information

Absolutely! We offer custom orders for weddings, corporate gifts, client appreciation gifts, baby showers, bridal showers, and other special events. Visit our Custom + Volume Order page to learn more.